Who we are….. Capacity Management has a proven track record of increasing profitability. Each month we consult and manage well over 6.5 million dollars in practice collections. Our approach is business orientated and dedicated to improving your bottom line. In June 2009, our clients as a group enjoyed a whopping 40% increase in collections as compared to June 2008. Capacity Management has been consulting doctors for thirty years. We have extensive consulting experience in Dental, Chiropractic, Wellness and Medical. We have helped thousands of practices double in size and profitability. Capacity Management recognizes five major areas of consulting and coaching delivery systems. - Diagnostics; finding the “Capacity Blockage” and knowing what should be fixed. No practice will grow until the critical blockages are removed.
- Delivering information and systems; this is the how to. Our motto, “Better Service to More Patients with Less Stress”, this will make your practice better.
- Implementation; this is training and showing you how to practice more efficiently and repeatedly retrain on systems if necessary. “We all learn through time and repetition.”
- Accountability; “What gets measured, gets improved.” We use statistics to help the doctor and team stay accountable while growing your practice to a new level.
- Motivation; you can know what’s holding you back, you could know what you need to do to grow, however if, you and your team do not have belief and motivation, you may stay in a state of low or no growth. “Before we can achieve, we must believe.”
Greg Jack founded Capacity Management 30 years ago and has successfully consulted over 7000 thousand practices through out the U.S., Canada, and Australia. In 1980 Greg Jack co-founded Whitehall Management. Since that time he enjoyed a very successful consulting career in dental, chiropractic, wellness and medicine. Greg has pioneered many of the concepts that are now basic to running a highly successful practice and he remains on the cutting edge of high growth consulting. Greg is an expert in diagnostics, communication skills and getting results in practice growth. Doctors have appreciated Greg’s professionalism; dedication and straight talk. Greg has received the moniker, “The Doctor’s Doctor.” Greg Jack has trained many of the industries consultants, and has continued to be a main support in several nationally known consulting firms. He remains one of the most innovative and skillful consultants in the business to date. Capacity Management has developed successful systems and a team that is experienced and dedicated to assuring you the practice change needed to obtain a highly profitable and low stress practice. At Capacity you may be assured to have top quality consultants, coaches and trainers. Our systems and work ethic are unparalleled. I invite you to meet our key team members: Logan Jack
Logan found his specialty in Dental consulting, knowing systems and strategies that induce accelerated growth. He has an impeccable client history of increasing practice profitability beyond expectations. Logan has an unusual sense of straight forwardness and honesty. He is well versed in systems and information, as well as insightful diagnostic skills. He has been a leading consultant for Capacity Management for 7 years and is dedicated to serving you and your team. Logan is a master of motivating a team an intuitively keen sense of how to get permanent changes in your practice. Lisa Gapinski
Twenty years of dental experience allows Lisa to have special insights. She is keen on understanding the patient’s point of view without disrupting the team’s responsibilities to run a smooth well oiled practice. Her specialties include recall systems, financial consultations, insurance, collections, scheduling, coaching and training. She has the ability to train your team in your office while in motion with patients or over the phone. She brings experience, wisdom, and a clear calm sense of vision and accountability to the Capacity Management team. Practices that have been trained on and implemented our structured recall system have experienced increase up to 57%! Christelle Palmire
She has had an 18 years extensive career in health care, dental, chiropractic and medical. As a specialist in marketing for healthcare, she brings clear and powerful insights to developing marketing systems, and driving new patients through your front door. Christelle is an expert in marketing, very insightful and a team builder. She has a broad background in the healthcare arena and is an accountability specialist. Travis Russell
Travis has an artistic flair and astute understanding of developing a marketing message that will drive the new patients flow. He completely understands branding you and your clinic. He will work with you to adapt your current marketing pieces or completely design a custom marketing piece that meets your needs. Travis actually started the direct mail program for Whitehall in the early days of mail. He has the know how and contacts necessary to get a custom, full sized, full-color piece delivered to the patients you choose.
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